Received a Damaged, Defective or Wrong Product?

We’re sorry that your order did not arrive as expected. If you have received a manufacturing-defective, damaged-in-transit, or incorrect product, you may be eligible for a replacement or, where applicable, a refund.

Please follow the steps below carefully. Providing the required information and evidence within the specified time limit helps us review and resolve your case quickly.

Before You Raise a Dispute

Your claim may be eligible when:

Claims for a product that simply does not fit or does not match your expectations are not eligible under the standard replacement policy. Natural variations in texture, colour, finish, size, or appearance caused by materials, manufacturing batches, lighting, photography, or device display settings are also not considered defects.

Step 1 — Do Not Use or Alter the Product

Keep the product in the condition in which you received it.

The item must be:

• Unused

• Unwashed

• In its original condition

Please do not modify, repair, wash, wear, or otherwise use the product before your dispute is reviewed.

Step 2 — Keep Everything From the Package

Do not throw away the packaging or other materials that arrived with your order.

You must retain, where applicable:

• Original packaging

• Tags

• Labels

• Accessories

• Documents

These should be returned with the product if your request is approved.

Step 3 — Record Your Unboxing Evidence

A clear, continuous unboxing video is required for claims involving damage, defects, or an incorrect product.

Your video should:

1. Start before you open the outer package.

2. Clearly show all sides of the sealed package.

3. Show the shipping label.

4. Show the overall condition of the package.

5. Capture the entire unboxing process without cuts or edits.

6. Clearly show the damage, defect, or wrong product you received.

If the package looks tampered with, damaged, or compromised, record the package before opening it.

A claim submitted without a valid unboxing video may not be eligible for return, replacement, or refund.

Step 4 — Contact Us Within the Applicable Time Limit

Raise your dispute as soon as possible after delivery.

Manufacturing defect: within 48 hours of delivery.

Transit damage: within 24 hours of delivery.

Wrong product: within 24 hours of delivery.

Claims submitted after the applicable reporting window may not be accepted.

Step 5 — Submit Your Dispute

You can raise your request through either of these channels:

Email: neel-lohit@outlook.com

Use the subject line:

“Replacement/Refund Request”

Include:

• Your Order Number

• A brief description of the problem

• Clear photographs and/or video showing the issue

• Your unboxing video

• A valid and active email address or working phone number/WhatsApp number for communication
  WhatsApp: +91 7579458955

Step 6 — Wait for Our Approval

Our team will review the information and evidence you submit and will communicate the approval decision.

Do not send the product back on your own.

A return must be approved before pickup. Items shipped back without prior written approval will not be accepted or processed.

Step 7 — Hand Over the Product for Reverse Pickup

Once your request is approved, we will arrange a free doorstep reverse pickup at a mutually convenient time.

Please hand over the approved product with its required original packaging, tags, labels, accessories, and documents.

If only certain items from a multi-item order have been approved for return, hand over only those approved items.

Step 8 — Quality Inspection

Once the returned item reaches our warehouse, it will undergo a quality inspection.

The final resolution is subject to the product meeting the applicable return conditions. Returns that do not meet the required conditions may be denied, and the item may be returned to you.

Step 9 — Receive Your Resolution

Replacement

For an eligible manufacturing defect, transit-damaged product, or wrong product, we will arrange a replacement after the returned item is received and passes our quality check.

Refund

A refund may be provided where a replacement or store credit is not suitable, including circumstances such as the product being discontinued or where our fault is clearly established.

For eligible refunds, payment is returned to the original payment method for prepaid orders. Refunds are processed within 7–10 business days after return receipt and quality-check clearance, subject to the bank or payment provider's processing time.

For Cash on Delivery (COD) orders, refunds are not paid in cash. They are processed only to a valid bank account designated by the customer, and accurate bank details may be required.

Please note that shipping charges paid when placing the order are non-refundable.

Important: When a Claim May Not Be Accepted

Your request may be rejected where the applicable policy conditions are not satisfied, including:

• The issue was reported after the applicable 24- or 48-hour deadline.

• A valid continuous unboxing video was not provided for a damage, defect, or wrong-item claim.

• The product has been used, washed, altered, or is no longer in its original condition.

• Original packaging, tags, labels, accessories, or documents are missing.

• The product only does not fit or does not meet personal expectations.

• The claimed issue is only a normal natural variation in colour, texture, finish, size, or appearance.

• The item is identified as non-returnable at the time of purchase.

• The request forms part of repeated or abusive return activity.

• Other return-policy restrictions apply to the order.

Special Cases

Bulk or customized orders are not covered by the standard return, replacement, and refund terms. These requests are evaluated on a case-by-case basis.

If you received a delivery confirmation but have not physically received the parcel, contact us within 24 hours so that we can raise a dispute with our courier partner.

If reverse pickup is temporarily unavailable for your pincode, the pickup will be scheduled when the pincode becomes serviceable again.

Need Help?

Email: neel-lohit@outlook.com

WhatsApp: +91 7579458955

Working Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

Quick Checklist Before You Submit

☐ I reported the issue within the applicable time limit
☐ I have not used or washed the product
☐ I still have the original packaging and tags
☐ I have a clear, continuous unboxing video
☐ My video shows the sealed package, shipping label, unboxing, and issue
☐ I have my Order Number ready
☐ I have included clear photos/videos of the issue
☐ I am using a valid email address or working WhatsApp/phone number
☐ I will wait for approval before sending anything back