Terms of service

Last updated: 21/07/2026

1. Overview

This website is operated by Neel Lohit Handloom (“Company”, “we”, “us” “our”).
By visiting our website www.neellohit.com and/or purchasing any product or service from us, you (“you”, “user”, “customer”) agree to be bound by these Terms of Use / Terms and Conditions (“Terms”), as well as any additional terms, policies, and notices referenced here or available by hyperlink (including our Privacy Policy and Return & Refund Policy).

If you do not agree with these Terms, you must not access or use this website or our Services.

2. Eligibility

By using our website, you represent and warrant that:

You are at least the age of majority under the laws applicable in your state or union territory of residence; and
You have the legal capacity and authority to enter into a binding contract with us on your own behalf or on behalf of the entity you represent.

If you permit any minor dependent to access or use the website, you accept these Terms on their behalf and remain responsible for their actions.

3. Acceptance of Terms and Changes

Your access to or use of the website and our Services constitutes your acceptance of these Terms.
We may update or modify these Terms from time to time by posting the revised version on this page, with an updated “Last updated” date. Your continued use of the website following any changes signifies your acceptance of the updated Terms.

You should review this page periodically to stay informed of any changes.

4. Online Store and Services

We provide home decor products like, but not limited to, bedsheets, bedcovers, table covers/tablecloth, cushion covers, napkins, and table runners through this website (collectively, the “Services”).
Certain products or services may be available exclusively online and may have limited quantities or access. Availability, descriptions, and prices are subject to change at any time, without prior notice, at our sole discretion.

We reserve the right to discontinue any product or Service at any time.

5. Prohibited Uses and User Conduct

You agree not to use the website or Services:

For any unlawful or unauthorized purpose, or in violation of any applicable law or regulation.
To upload, transmit, or distribute any harmful code, viruses, malware, or other destructive technologies.
To harass, abuse, defame, threaten, or otherwise violate the rights of any person or entity.
To infringe or violate our intellectual property rights or the rights of any third party.
To collect or track personal information of other users without lawful basis.
To engage in spamming, phishing, scraping, or any automated data collection on the website.

Any breach of these Terms may result in immediate suspension or termination of your access to the website and Services, without prior notice.

6. Account Registration and Security

To access certain features or place orders, you may be required to create an account and provide accurate, complete, and current information (such as your name, email address, phone number, and other details).
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized access or suspected breach of security.

7. Accuracy of Information

We strive to ensure that information on our website (including product descriptions, prices, availability, and other content) is accurate and up to date. However, we do not guarantee that all information will always be accurate, complete, reliable, current, or error‑free.

Any reliance you place on the content published on this website is at your own risk. We may update or correct information at any time without prior notice.

8. Pricing, Payments and Taxes

All prices displayed on the website are in INR unless expressly stated otherwise and are subject to change without prior notice.
Payments for orders placed on our website are processed via third‑party payment gateways such as Razorpay and any other providers we may integrate from time to time.

By completing a transaction, you agree that:

You are authorized to use the chosen payment method.
Payment information (such as card/UPI details) is processed directly by the payment gateway, and we do not store your full card or UPI details.
You are responsible for paying all applicable taxes (including GST) in accordance with Indian law.

In the event of pricing or billing errors, we reserve the right to cancel or adjust any order and process refunds or recharges as appropriate.

9. Orders, Cancellations and Rejections

By placing an order, you acknowledge that you have read and agree to our Return & Refund Policy.

We reserve the right, at our sole discretion, to accept, refuse, or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or description, suspected fraud or misuse, or regulatory restrictions.
If we cancel an order after you have been charged, we will process a refund in accordance with our Return & Refund Policy and applicable payment gateway timelines.

You may request cancellation of your order in accordance with the process and timeframes set out in our Return & Refund policy.

10. Products, Services and Colours

We make reasonable efforts to display product images and colors as accurately as possible. However, the colors you see may vary depending on your device’s display settings, and we cannot guarantee that your device will accurately reflect the actual colors.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors will be corrected immediately.

11. Returns, Refunds and Exchanges

Our Return & Refund Policy, which forms an integral part of these Terms, sets out the conditions and process for requesting returns, replacements, cancellations, and refunds.
You can access it at Return & Refund Policy .

By placing an order, you acknowledge that you have read and agree to our Return & Refund Policy.

12. Optional Tools and Third‑Party Services

We may provide you with access to tools, integrations, or services operated by third parties (including payment gateways, analytics, marketing plugins, and other utilities).
You understand and agree that such tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind from us.

Your use of any third‑party tools or services is entirely at your own risk and subject to the terms and privacy policies of the respective third‑party providers.

13. Third‑Party Links and Content

Our website may include links to third‑party websites or display content from third parties. We do not control and are not responsible for the content, accuracy, privacy practices, or policies of such third‑party sites or services.

Any transactions, interactions, or disputes between you and such third parties are solely between you and the third party, and we shall not be liable for any resulting loss or damage.

14. User Content, Feedback and Submissions

If you submit, upload, or otherwise provide any content, feedback, reviews, suggestions, ideas, or other materials to us (“User Content”), you grant us a worldwide, non‑exclusive, royalty‑free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, publish, translate, distribute, and display such User Content in any media for any lawful purpose related to our business.

You acknowledge and agree that:

We are under no obligation to maintain any User Content in confidence, to pay compensation for it, or to respond to it.
You are solely responsible for the legality, accuracy, and appropriateness of your User Content.
Your User Content will not violate any third‑party rights (including intellectual property, privacy, or personality rights) or contain unlawful, defamatory, or harmful material.

We may, but are not obligated to, monitor, edit, or remove any user content that we consider to be unlawful, offensive, or in violation of these terms.

15. Personal Information and Data Protection

Your submission of personal information through the website or Services is governed by our Privacy Policy, which explains how we collect, use, store, and disclose your personal data and how you can exercise your rights under applicable data protection laws, including the Digital Personal Data Protection Act, 2023.

By using the website, you consent to the processing of your personal data as described in our Privacy Policy.

16. Errors, Inaccuracies and Omissions

There may occasionally be information on our website or in our communications that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, charges, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions; to change or update information; or to cancel orders if any information is inaccurate at any time (including after you have submitted your order), without prior notice.

17. Intellectual Property

All content available on or through the website—including text, graphics, logos, icons, images, audio/video clips, software, and design—is owned by or licensed to Neel Lohit Handloom and is protected under applicable intellectual property laws of India.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the website without our prior written permission.

18. Disclaimer of Warranties

To the maximum extent permitted by law, the website and all products and Services provided through it are offered on an “as is” and “as available” basis, without any representations, warranties, or conditions of any kind, whether express or implied.

Without limiting the foregoing, we do not warrant that:

The website or Services will be uninterrupted, timely, secure, or error‑free;
The results obtained from use of the Services will be accurate or reliable; or
Any defects or errors will be corrected immediately.

You use the website and Services at your own risk.

19. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Neel Lohit Handloom, its owner/owners, directors, officers, employees, agents, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or in connection with your use of (or inability to use) the website or Services, whether based in contract, tort, negligence, strict liability, or otherwise.

Where applicable laws do not allow certain limitations or exclusions of liability, our liability shall be limited to the maximum extent permitted by law.

20. Indemnification

You agree to indemnify, defend, and hold harmless Neel Lohit Handloom and its owner/owners, directors, officers, employees, agents, partners, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use or misuse of the website or Services;
Your breach of these Terms or any other policy referenced herein; or
Your violation of any law or the rights of any third party.

21. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severed from the Terms, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

22. Termination

These Terms are effective unless and until terminated by either you or us.
You may stop using the website at any time. We may suspend or terminate your access to the website or Services at any time, without notice, if we believe you have violated these Terms or applicable law, or for any other lawful reason.

Upon termination, all outstanding obligations and liabilities incurred prior to the termination date shall survive.

23. Governing Law and Jurisdiction

These Terms, and any disputes arising out of or related to them or your use of the website or Services, shall be governed by and construed in accordance with the laws of India.
Subject to applicable law, the courts at Kolkata, West Bengal shall have exclusive jurisdiction over any disputes arising in connection with these Terms.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies or terms posted on the website with respect to the Services, constitute the entire agreement between you and Neel Lohit Handloom regarding your use of the website and Services, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written.

25. Waiver

Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of such right or provision. Any waiver shall be effective only if in writing and signed by us.

26. Changes to Terms

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms by posting the revised version on this page.
It is your responsibility to check this page periodically for changes. Your continued use of the website or Services following the posting of any changes constitutes acceptance of those changes.