Shipping Policy

Last updated: 21/07/2026

At Neel Lohit Handloom, every order is packed with care and dispatched with the aim of ensuring it reaches you safely and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing and Dispatch

We work hard to ensure that every order is packed securely and dispatched as quickly as possible. All orders are carefully processed to ensure they reach you safely and in good condition.

Orders are generally dispatched within 3–4 business days from the date of order confirmation and successful payment verification (where applicable). Dispatch timelines are estimates only and do not constitute guaranteed dispatch dates.

We reserve the right to delay dispatch, split shipments into multiple consignments, or cancel orders in accordance with our Terms and Conditions, including in cases of product unavailability, suspected fraud, pricing errors, regulatory restrictions, or operational constraints.

Delivery timelines after dispatch may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances. Any delivery dates or timelines displayed on the Website are estimates only and shall not constitute a guarantee of delivery by a particular date or time.

If there is a significant delay in dispatch or delivery, our team will make reasonable efforts to keep you informed and assist with tracking your shipment.

2. Shipping Charges & Payment Options

Orders above ₹1,000: Free shipping is available and only prepaid online payment methods are accepted.
Orders up to ₹1,000: Both prepaid and Cash on Delivery (COD) options are available. A flat shipping and handling charge of ₹50 applies to COD orders, and any applicable shipping charges for prepaid orders will be shown at checkout.

Any applicable shipping charges, handling fees, promotional shipping benefits, or COD eligibility criteria will be clearly displayed at checkout before you place your order.

Shipping charges, COD availability, and eligibility thresholds may be modified from time to time, and any such changes shall apply prospectively to future orders only.

3. Shipping Coverage and Serviceability

We currently deliver to most serviceable pincodes across India through our courier partners.

In certain rare cases, a pincode may become temporarily or permanently unserviceable due to operational restrictions or courier limitations. If this affects your order, our team will reach out to discuss available options, including delayed dispatch or alternative delivery arrangements where feasible.

Where delivery is not reasonably possible, we reserve the right to cancel the order and issue a refund of any prepaid amount received, in accordance with our applicable policies.

4. Shipment Tracking

Once your order has been dispatched, tracking details will be shared with you, wherever available.

Tracking information is provided solely for customer convenience and is generated and maintained by third-party courier partners. Tracking updates may occasionally be delayed, incomplete, or temporarily unavailable.

If you have any concerns regarding your shipment, our team will be happy to assist you.

5. Delivery Information and Customer Responsibility

To ensure smooth delivery, please provide accurate and complete shipping information, including your address, contact number, and landmark details (if applicable).

Incorrect or incomplete delivery information may result in delays, failed delivery attempts, non-delivery, or additional courier charges. Once an order has been dispatched, modifications to the delivery address may not always be possible.

Any additional shipping, re-dispatch, storage, return shipping, or handling charges arising due to inaccurate information provided by the customer may be borne by the customer.

If you notice an error in your delivery information, please contact us as soon as possible, and we will do our best to assist.

6. Failed Deliveries and Unclaimed Orders

Our courier partners generally make multiple attempts to deliver your order.

If a package remains undelivered due to repeated unsuccessful delivery attempts, refusal to accept the package, incorrect delivery information, or the recipient being unavailable, the shipment may be returned to us.

In such cases, we reserve the right to determine the appropriate resolution, which may include re-dispatching the order at additional cost or processing a refund or store credit after deducting actual shipping charges, return shipping charges, handling charges, Cash on Delivery charges, payment gateway charges (where non-refundable), and any other reasonable expenses incurred by us, to the extent permitted under applicable law.

Repeated refusal or cancellation of Cash on Delivery orders may result in restriction or suspension of Cash on Delivery availability for future purchases.

7. Delays Beyond Our Control

Although we make every effort to ensure timely deliveries, certain events may occasionally affect shipping timelines. These may include natural disasters, severe weather conditions, transportation disruptions, strikes, labour shortages, pandemics, acts of government, internet outages, war, civil disturbances, or other force majeure events beyond our reasonable control.

While such situations are outside our direct control, we will continue to provide reasonable support and coordinate with our courier partners to help resolve any issues as quickly as possible.

Neel Lohit Handloom shall not be liable for delays caused solely by third-party logistics providers or force majeure events, although we will make reasonable efforts to assist customers in resolving delivery-related concerns.

8. Damaged, Missing, or Tampered Packages

We take great care in packaging every order. However, if your package appears visibly damaged, tampered with, or opened, or if any item is missing upon delivery, we strongly recommend documenting the condition of the package by taking photographs and an unboxing video before and during the opening of the parcel.

Claims relating to damaged, tampered, defective, missing, or incorrect products may require photographs and an unboxing video for verification and should be reported within the timelines specified in our Return & Refund Policy.

Failure to report such issues within the prescribed timelines or inability to provide reasonable supporting evidence may affect our ability to process the claim.

9. Transfer of Risk and Ownership

Ownership and risk in the products shall pass to the customer upon successful delivery of the order to the delivery address provided by the customer or to any person accepting delivery on the customer's behalf.

Proof of delivery provided by the courier partner shall be considered reasonable evidence of successful delivery.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Neel Lohit Handloom shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of shipping or delivery delays, including but not limited to loss of business opportunity, loss of profits, emotional distress, inconvenience, or missed events.

In any event, our aggregate liability arising out of or relating to shipping or delivery shall not exceed the purchase value of the affected products.

11. Fraud Prevention and Order Verification

To protect both our customers and our business from fraudulent transactions, we reserve the right to hold, verify, refuse, cancel, or limit any order that appears suspicious, violates our policies, contains inaccurate information, or is otherwise considered potentially fraudulent.

Additional identity verification may be requested before dispatch in certain cases.

12. Changes to Shipping Terms

Shipping charges, payment options, eligibility criteria, and estimated delivery timelines may be updated from time to time. Any such changes will apply prospectively and will not affect orders that have already been placed and confirmed.